Return within 30-DAY

10Gtek offers a 30 days no reason return service, buyer need to bear the freight out and home and customs duties.

Make-to-order products return may not be accepted, or may incurre extra handling cost.

Return of working products after 30-days and within warranty period

• After 30 days, items can not be returned, but can be repaired. Buyer need to bear the freight out and home and customs duties incurred.
• Goods can not be returned or replaced after the warranty period.

Return for repair/replacement within warranty period

• Fewer than 0.5% of all 10Gtek Store shipped products are subject to any working or quality issue.
  However, in the unlikely event of defectiveness or malfunction within warranty period, customers needs to contact 10Gtek sales info@10gtek.com first, our technical support team will discuss with you about the issue before going with the return.

30-Day money back Guarantee

Returns are not acceptable if:

• The products are proved to have been abused, misused, replaced, repaired, or modified.
• After 30 days of delivery, returns are not acceptable. If the items are still under warranty period, customer could ask for repair or replacement.
• No Return agreement was reached with a 10Gtek Store sales representative before Returns.
• Return process is not done based on 10Gtek Store Return instructions.

RMA Process

All products have been thoroughly tested to be free of defects in material and workmanship.
If any product should malfunction while used in its recommended environment during the applicable warranty period under 10Gtek Store warranty policy, 10Gtek Store, at its option, will repair or replace the product at no charge.

In the unlikely event of a wrong or defective or failed item that you want to ask for return and refund within 30 days of delivery, immediately make note of the part number, serial number and description and proof of issue.

Email or call your sales representative to submit part(s) and receive an RMA # and return instruction via email. Return tracking No. must be provided within 7 working days after you receive the RMA in order to get a full refund (refunds don't include freight charge and transaction cost).

You should expect to receive your refund within 2 months of giving your package to the return shipper; however, in many cases you will receive a refund sooner.

This time period includes the transit time for us to receive your return from the shipper (7 to 30 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

RMA is not acceptable if:

• Products exceeds the warranty period.
• Products don't accord with 10Gtek Store warranty policy.
• No RMA agreement was reached with a 10Gtek Store sales representative before RMA.
• RMA is not done based on 10Gtek Store RMA instructions.

RMA Request

In the unlikely event of a wrong or defective or failed item, immediately make note of the part number, serial number and description and proof of issue.

Email or call your sales representative to submit part(s) and receive an RMA # via email. We will promptly send the RMA number and return instruction.

Please provide return tracking No. within 7 working days after you receive the RMA.

Please let us know if there is a production link at stake, for we will often cross-ship to ensure minimal downtime.

For customers who do not practice sparing, replacement product is usually in stock and ready to ship.

Return Refund Contact

• Phone：+852-25981880
• Email： info@10gtek.com
• Sale Manager：Calry