Warranty information

10Gtek warrants its products against defects in materials and workmanship for the periods noted in the most recent version of the Warranty Policy for the applicable product.
During this period, the products may be returned for replacement with equivalent products at our discretion.
The warranty covers parts and labor costs only.

10Gtek does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear. Any change to the warranty term is at the discretion of 10Gtek.

Warranty

The original customer purchasing the 10Gtek Product is covered under the Warranty Policy for the defined warranty period, starting from the date of original purchase.
If no proof of purchase (receipt or invoice of purchase) can be presented upon request, 10Gtek cannot be held responsible for warranty service.

Product Category	Warranty Period	Notes
1~40 G Transceivers	3 years
100~800 G Transceivers	1 year
AOC	1 year
Cables - DAC	3 years	Active DAC: 1 year
Cables - External SAS	3 years
Cables - Internal SAS	3 years
Fiber Patch Cords	3 years
Media Converters	2 years
Network Cards	2 years
Others	1 year

* If you would like to extend the warranty, please refer to Extend Warranty Service or contact your sales representative (write to info@10Gtek.com if you don’t have a sales representative).

What is not covered

It is important to note that our warranty is not an unconditional guarantee for the duration of the Program.
Any replaced parts become the property of 10Gtek.
The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.

The Program does not cover any events such as:

• Any damages unrelated to manufacturing defects
• Any unsuitable environment or use of the product, as determined by 10Gtek
• Any product which has been modified without official permission from 10Gtek, or on which the serial number or warranty sticker has been defaced, modified, or removed

Damage, deterioration or malfunction resulting from:

• Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of god, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product
• Third party products using 10Gtek components will not be covered by warranty. See your vendor or the manufacturer for information about servicing
• Any shipment damages (claims MUST be made with the carrier)
• Unauthorized repairs to a 10Gtek product will void the warranty

10Gtek reserves the right to refuse to service any product which has been altered, modified or repaired by non-10Gtek personnel.

10Gtek does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.

Removal or installation charges

You are responsible for the cost of shipping the product to 10Gtek. 10Gtek pays the cost of returning a product to you.

10Gtek reserves the right to replace the product with a product of equivalent performance at their sole discretion at any time.

Warranty Replacement

For products purchased through resellers and distributors, please refer to the return policy of the merchant from whom it was initially purchased; any products eligible for return or replacement through the original merchant should be submitted through them.

10Gtek will only accept direct return of a product for replacement, under the stated warranty service after the original return timeframe of place of purchase has expired.

For non-defective product purchased directly from 10Gtek, you may return it within 15 days from the original date of purchase for a refund. For products purchased directly from 10Gtek requiring warranty support, please refer to Warranty length.

If you have any questions or concerns, please leave a message online or contact our customer service department via email: info@10Gtek.com.

Limitation of liability

In no event shall the liability of 10Gtek Ltd. (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of the product exceed the actual price paid for the product.

Disclaimer

The logos, products and/or company names referred to herein is for informational purposes only, merely indicating that 10Gtek’s products can be compatible with the mentioned products. The logo 10Gtek is a registered trademark of 10GTEK TRANSCEIVERS CO., LTD.

*Remark:

• This warranty right only lies in the initial purchaser of 10Gtek products and is not transferrable.
• This warranty right do not apply to special-offer products. For special-offer products, we will remark the warranty period under the product.
• The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, abuse, misuse, low power or over-voltage, incorrect operation, poor/ bad environmental conditions and any unauthorized disassembly, repair or modification.
• The warranty clause does not apply to products with modified internal electronic information, EEPROM information, etc. unauthorized.
• The warranty clause does not include system problems caused by third-party software, upgraded software or upgraded IOS of the connecting devices.

*Exemption Clause:

• The information above is the complete warranty provisions for 10Gtek products, which is the only effective warranty promise and will replace all written or verbal warranty commitments.
  Other warranties out of this clause, including decrees in other countries, provinces or locations and any indicative warranty clauses that is nonaggressive, merchantable or suited for some specific purposes, will not be recognized by 10Gtek.
• 10Gtek has not authorized its products to be used in those critical parts that is related to device life, or other applications in which product failure or mal-function may cause injury or death.
  If 10Gtek products are used in military equipments, traffic control equipments, disaster prevention systems or medical equipments, 10Gtek will not assume any liability for any possible casualties or property loss.
• 10Gtek warranty responsibility only confines to maintenance, replacement and interest-free refund services.
  Any voilation of the warranty clause or law will be compensated only by maintenance, replacement or interest-free refund.
  To the maximum extent of law permission, 10Gtek will not be held the responsibility to its customers or end users for any damage, expenses, loss of data, loss of income, loss of savings, loss of profits and any unavoidable or indirect damage resulted from the purchase, use or incapable function of 10Gtek's product